National wireless carrier (name withheld)
Challenge
Managing thousands of remote, unmanned base-station sites with no centralized visibility forced reactive dispatching. Teams were sent on-site before the fault was diagnosed, audit trails were manual and inconsistent, and compliance reporting took days to compile.
Solution
ProDCIM was deployed on-premise at the NOC with lightweight edge collectors at each site. Power, environmental and connectivity signals from all sites are normalized into a single dashboard with automated alerting. Technicians receive a diagnosed fault and a required-parts list before dispatch. Full event history feeds directly into audit and compliance exports.
Outcome
Field dispatch frequency dropped within 90 days. Compliance reporting that previously required days of manual work is now generated in minutes directly from the audit log.
“Technicians now arrive on-site with the fault diagnosed and parts in hand.”
Measured result
40% reduction in truck rolls within 90 days of full deployment.